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Support

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After replacing the new toner, keep getting a message "Change Drum Soon/Drum end soon" from LCD screen, and can not print. How to resolve it?

Please reset the toner, and then reinstall and try again. Reset steps are on the manual guideline.
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After installation, the printer status still shows low toner, but printing function is just fine. Is there a way to fix the toner status?

Please go to the manual and find the reset guide. Reset and try again.
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How come the toner does not last as long as being advertised?

The advertised page yield is based on 5% coverage at letter A4. And it depends on the amount of printing you need to do.
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How to resolve if the paper was jammed at the position of toner?

Please check if the paper bail behind the drum is still flexible.
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The printout is all blank or all black?

Make sure if the protecting housing, sealing chip are removed before your installation.
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Will this work in a new model HL-2300D?

Yes, it's fully compatible with all new HL-2300d printers. For more information of compatible items, please look at the enclosed manual.
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What is the drum item for this toner?

The matched drum unit is DR 630.
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Does the original drum work well with this toner?

Yes. Unless the lifespan of the drum ends and needs to be replaced.
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How come the size is much smaller than the original one?

Please make sure you purchase the correct replacement for your printer. And make sure the drum and toner units are separate before installation.
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The cartridge printings are very dark on the printout. How to fix it?

Please take out the cartridge and shake a bit. The ink powder might need to loosen up for proper distribution.
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What is the difference between TN225 and TN660?

They are for different printers.
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How long is the warranty for this toner?

A whole life time.
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Does this toner only print in black or it can print in both black and colors?

It prints black color only. We have another item TN225; it is color cartridge.
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Can this be refilled with after -market ink?

No. This cartridge is a sealed unit for laser printer. And the fillings are either toner ink or liquid ink.
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I have purchased a lot from you, and now have a lot of empty cartridges. How these are supposed to be recycled?

Please kindly pack those cartridges with the bag we provided and bring them to your local recycle organizations.
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I do not need to use the toner right now, so how long should I store it and how to keep it in good condition?

The toner cartridge will not go faulty for a long time as long as you keep it in a climate-controlled spot.
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If there were any defective issues, how could I reach out to you?

If there are any other concerns or issues, please feel free to contact us by support@cavdle.com. We will give you response within 24 hours.
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How come the toner does not last as long as being advertised?

The advertised page yield is based on 5% coverage at letter A4. And it depends on the amount of printing you need to do.
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How many pages exactly can these color cartridges print out?

The printing yield of black cartridge is approximately 2,500 pages, and the other 3 colors are approximately 2,200 pages. These are based on a 5% industry standard.
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How many colors are there in total for one batch?

In total there are 4 packs in one unit, Magenta, Yellow, Cyan, Black each in 1 pack.
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Will this be compatible with MFC-9330CDW?

Yes, it is fully compatible with model MFC-9330CDW. For more information of compatible items, please look at the enclosed manual.
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How long is the warranty for this toner?

A whole life time.
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How can I tell which color cartridge is in an individual box without having to open the plastic wrap?

There is a color dot sticker that you can see through the plastic wrap.
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Can this be refilled with after -market ink?

No. This cartridge is one sealed unit for a laser printer. And the fillings are either toner ink or liquid ink.
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I have purchased a lot from you, and now have a lot empty cartridges. How these are supposed to be recycled?

Please kindly pack those cartridges with the bag we provided and bring them to your local recycle organizations.
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I don not need to use the toner right now, so how long can I store it and keep it in good condition?

The toner cartridge will not go faulty for a long time as long as you keep it in a climate-controlled place.
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If there are any defective issues, how can I reach out to you?

If there are any other concerns or issues, please feel free to contact us by support@cavdle.com. We give you response within 24 hours.
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What is the difference between TN225 and TN221

TN221 is a black toner cartridge. TN225 is color toner cartridge, and it includes 3 colors (cyan + yellow + magenta). They are all high yield toner cartridges.?
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Why does my printer keep saying Replace/Low Toner? And refuse to print?

Please check the product manual on page 1 about "How to clear Brother" & "Replace/Low Toner error".
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I just installed the toners, but the printer printed nothing, just a blank paper. How can I fix this?

Please check if the safety cover or the sealing tape has been removed.
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The paper gets jammed in my printer, and my printer stoped working. What should I do?

Please kindly open the printer's cover and confirm the jammed location, then contact us by support@cavdle.com. We will respond to you within 24 hours.
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The color of my printouts is not what I expected. Do you have any advice?

Please make sure that the cartridges or drums are installed correctly. To improving the color density, please perform the calibration. If the print quality is poor, disable the "Improve Gray Color" mode of the printer driver.

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